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Our terms and conditions of sales

Information

CORONAVIRUS - COVID-19

As of 14/03/2020: Following the new measures of the French government.

Doudouthèque-Co remains open as there is no reception to the public.

Nevertheless we would like to inform our customers that all our items come from stock on site present for several months, everything is washed before the sale.

All orders are prepared in normal times. However, carriers are likely to experience delays in routing. Since Doudoutheque and Co are not affiliated with the carriers, no compensation will take place in the event of a delay in delivery or loss (even in express delivery). Please contact the carrier in question in the event of a claim. 

All items sent will be disinfected. That said, we recommend that you all wash the stuffed animals at a minimum of 60 degrees and re-disinfect the items for reception.

It is time to be responsible together to defeat this pandemic.

Take care of yourself and your loved ones

Rule 1: Object

The terms and conditions of sales described below detail the company's rights and obligations DOUDOUTHEQUE - CO and its customers in connection with the sale of the following goods: NEW OR OCCASION TOYS AND PLUSH TOYS. 

These terms and conditions of sale are concluded between DOUDOUTHEQUE Co   and any natural person ("You") wishing to make a purchase on the website  http://www.doudoutheque-co.fr/

These Terms and Conditions govern exclusively your relationship with DOUDOUTHEQUE Co 

DOUDOUTHEQUE Co  reserves the right to change the Terms and Conditions at any time. They will then be applicable as soon as they are put online.

Any performance performed by the company DOUDOUTHEQUE - CO implies the buyer's full adherence to these terms and conditions of sale. 

Rule 2: Product Presentation

The characteristics of the products offered for sale are presented in the "Catalogue" section of our website. Photographs do not fall within the scope of the contract. The responsibility of society DOUDOUTHEQUE - CO cannot be initiated if errors have been made. All texts and images presented on the company's website DOUDOUTHEQUE - CO are reserved for the whole world for copyright and intellectual property; their reproduction, even partial, is strictly prohibited. 

 Rule 3: Duration of offer to sell

The products are offered for sale until the stock runs out. If a product becomes unavailable is ordered, the customer will be informed of this unavailability, as soon as possible, by email or mail. 

 Rule 4: Product prices

 The "Catalogue" section of our website shows prices in euros including all taxes, excluding postage. The amount of VAT is specified when the customer selects a product and the shipping costs appear on the screen at the end of the selection of the different products by the customer.

The company DOUDOUTHEQUE - CO reserves the right to change its prices at any time but the products ordered are charged at the current price when the order is registered.

The proposed rates include discounts and rebates that the company DOUDOUTHEQUE - CO would have to grant in view of its results or the purchaser's assumption of certain benefits. No discount will be given in the event of an advance payment. 

 Rule 5: Command

The customer validates their order when they activate the "Confirm your order" link at the bottom of the "Summary of Your Order" page after accepting these terms of sale. Before this validation, it is always proposed to the customer to check each of the elements of his order; it can correct any errors. The  Company DOUDOUTHEQUE - CO Confirms the order by email; this information includes all the elements of the order and the customer's right to withdraw. The data recorded by the company DOUDOUTHEQUECo proof of the nature, content and date of the order. This is archived by the company DOUDOUTHEQUE - CO under the legal conditions and deadlines; The customer can access this archive by contacting the Customer Relations department. 

DOUDOUTHEQUE - CO  reserves the right to cancel all orders without any particular reasons, the refund will be made immediately after the cancellation of the order by DOUDOUTHEQUE - CO on the customer's debited account.

Rule 6: Payment terms

The payment is made in full when ordering by cheque, bank card with Payplug or by PAYPAL. 

Unregistered cheque payments by  DOUDOUTHEQUE - CO within a 7-day period from the day the order will result in the cancellation of the transaction.

 

 Rule 7: Late payment

In the event of a total or partial default of the goods delivered on the day of receipt, the buyer must pay the company DOUDOUTHEQUE - CO a late penalty equal to one and a half times the legal interest rate.

The rate of legal interest chosen is that in effect on the day of the delivery of the goods.

This penalty is calculated on the tax-free amount of the remaining amount due, and runs from the due date of the price without any prior notice being required.

 

In accordance with Sections 441-6 v. and D. 441-5 v. com., any late payment entails, in addition to late penalties, an obligation for the debtor to pay a lump sum payment of 40 euros for collection costs.

Additional compensation may be claimed, on supporting documentation, where the collection costs exposed are greater than the amount of the lump sum. 

Rule 8: Delivery and returns

The delivery deadline varies depending on their address. It is fixed, for an address in metropolitan France and abroad on the day of payment - 30 days. The cost of the ports offered will be ONLY in the World Relay, the place of reception remains at the buyer's choice.

If this delivery date is not met, the consumer will be able to cancel the purchase by recommended with AR and will have to be reimbursed for the full amount paid. The Hamon Act of 2014 introduced a maximum delivery period of 30 days from the date of online purchase, after this period no claims will be accepted or refunded. 

DOUDOUTHEQUE - CO  disclaims any responsibility in case of loss, theft or breakage of the parcel by the carrier, in case of breakage the buyer has the obligation to check the contents of the package before accepting delivery by the carrier, in any case no refund will be granted.

We undertake to post your parcel within a maximum of 3 business days after receiving payment. (unless there is a problem with the availability of an item); for cheques and bank transfers we have to wait until the money is in our bank account.

The products are sent according to your chosen mode of delivery: by the Post Office (colissimo, letter with follow-up), in Mondial Relay, in Chronopost or in international mailing (small package followed or colissimo) but ALWAYS ON THE TRACK

For shipments with Port Fees offered, parcels will be sent ONLY in World Relay, the buyer will be able to choose his place of delivery. 

Returns are accepted within 14 days from the date of receipt by the buyer (date of the post authentic), the receipt of the return must be made under the same conditions as the shipment ie follow-up. A request for return by email, mail followed or via customer space must be made before any return by specifying the order number as well as the date of purchase. Without this request DOUDOUTHEQUE - CO  reserves the right to refuse the request for return.

The cost of ports going and return remains at the expense of the buyer unless the DOUDOUTHEQUE - CO .  

DOUDOUTHEQUE - CO  is in no way responsible for the loss or deterioration of the parcels by the carriers, in this case no refund or compensation will be granted but DOUDOUTHEQUE - CO agrees to make the steps with the carrier for the reimbursement of delivery costs if insurance.

PACKAGING CONDITIONS

DOUDOUTHEQUE - CO recycled or previously used packaging. Cardboards, bubble paper, newspapers, envelope ... almost all of them come from recovery.  

Rule 9: Customer Relations - After-sales service

For any information, question or complaint, the customer can contact the company's Customer Relations department from Monday to Friday from 9 a.m. to 7 p.m.

Coordinates:

M.DOTO Thierry

 172 F Path of the Iscles

84460 WHITE HORSE

Tel: 06.18.81.27.13

e-mail: contact@doudoutheque-and-co.fr

 

Rule 10: Satisfied or refunded

The customer has 14 free days from delivery to make a return request by email, mail followed or via his customer space and return the product to us. for no particular reason. The costs of follow-up return are his responsibility. The product must be returned under the same conditions as for the follow-up shipment. It is then refunded the price of the product in the month of receipt of it by the company DOUDOUTHEQUE - CO. 

Unless I'm mistaken, DOUDOUTHEQUE - CO the cost of ports going and returning will remain at the buyer's expense. In the event of payment by Paypal, the selling costs kept by Paypal will be reduced on the amount of the refund. However, products returned incomplete, damaged or soiled are not taken back.

VWe must return the ordered product within 14 days of sending your RAR retraction letter (see Model below) the refund will be made within 3 days of receiving the goods. 

Our sales conditions

 

Here is a template for requesting cancellation of purchase. 

 

 

Sender 

Name Name Name
No. Street 
CP City 

                                                  Recipient 

                                                  Name Prenon

                                             No. Street

                                              CP City

 

 

Subject: Cancelling my order 

I herely request the cancellation of my order (specify the product) that I received on (date) as a result of the order I had placed remotely (specify by internet or mail) 

In accordance with the legal provisions - Art. L121-21 and the following Consumer Code  I beg you to refund me the sum of xxx, the total amount of this order. 

(politeness) 

 

 

Rule 11: Return Goods


All unclaimed orders (Post or World Relay) and returned to the sender DOUDOUTHEQUE - CO will be kept for two months (from the day of receipt) by DOUDOUTHEQUE - CO  after this time the objects will become the property of DOUDOUTHEQUE - CO  and will be handed over  for sale

 

Rule 12: Nominal Information 

 

This section is dedicated to our Privacy Policy.

When you order, the collected personal data will be processed by computer. 

Its purpose is to give you information about the usefulness and use of the personal data we collect during your visits to our site, when you create your customer account, when you order, when you contact the customer relationship. 

Collecting and processing your data

The information we collect helps us to continually personalize and improve your shopping experience on DOUDOUTHEQUE - CO . We use them to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers.

In accordance with the Computer and Freedoms Act of 06/01/1978, you have the right to access, correct and delete data about you and to object to their processing. If you want to exercise it, you can write to DOUDOUTHEQUE - CO   172F Iscles Road 84460 White Horse indicating your name, first name, address, email and if possible customer reference in order to speed up the consideration of your request. 

This site is reported to the CNIL under the number: 1839829

Copyright: In accord with French and international copyright and intellectual property law, the reproduction of all or part of this site (text photos etc.) is strictly prohibited unless express permission from the company DOUDOUTHEQUE - CO .