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Deliveries and returns

We undertake to post your parcel within a maximum of 3 business days after receiving payment (except in case of problems with the availability of an item); for cheques and bank transfers we have to wait until the money is in our bank account.

The products are sent according to your chosen mode of delivery: by the Post Office (colissimo, letter with follow-up), in Mondial Relay, in chronopost or international shipping (small package followed or colissimo) but ALWAYS IN SUIVI

 

For shipments with Port Fees offered, parcels will be sent ONLY in World Relay, the buyer will be able to choose his place of delivery. 

 

Returns are accepted within 14 days from the date of receipt by the buyer (date of the post authentic), the receipt of the return must be made under the same conditions as the shipment ie follow-up. A request for return by email, mail followed or via customer space must be made before any return by specifying the order number as well as the date of purchase. Without this request Doudoutheque - Co  reserves the right to refuse the request for return.

The cost of ports going and returns remains at the expense of the buyer unless we are mistaken.  

 DoudouThèque - Co  is in no way responsible for the loss or deterioration of the parcels by the carriers, in this case no refund or compensation will be granted but DoudouThèque - Co agrees to make the steps with the carrier for the reimbursement of delivery costs if insurance.

 

PACKAGING CONDITIONS

Doudouthèque - Co favours recycled or previously used packaging. Cardboards, bubble paper, newspapers, envelope ... almost all of them come from recovery.  

 

Delivery rates: 

OFFERED LIVRAISON IN RELAY RELAY TO FRANCE AND THE BELGIQUE OF 38 EUROS OF ACHATS (excluding port fees)

By Mondial Relay (Insurance included in case of loss)

  • France: from 5.05 euros to 7.90 euros
  • Belgium and Luxembourg From 5.05 euros to 7.90 euros
  • Italy, Portugal and Austria : from 11.70 euros to 15.60 euros
  • Spain : from 8.90 euros to 14.60 euros
  • Germany: from 10 euros to 14.60 euros
  • United Kingdom: from 10.70 euros to 14.60 euros

By La Poste (Insurance included in case of loss reimbursement of 15 to 30 euros max)

  • France: from 3.95 euros to 23 euros with follow-up
  • Europe (Belgium, Luxembourg, Italy, Portugal, United Kingdom, Germany, Spain, Austria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Netherlands, Poland, Czech Republic, Romania, Slovakia, Sweden and Switzerland):   from 6.65 euros to 40.70 euros with follow-up
  • World (Japan, USA, Australia, Canada, China, Hong Kong): 6.65 euros to 121.50 euros with follow-up

Chronopost Chrono13 (delivery the next day before 1pm after departure of the package) for France From 29 euros to 40 euros. (Insurance included in case of loss refund up to 30 euros)

 

Our return policy: 

The customer has 14 free days from delivery to make a return request by email or via the customer space and return the product. for no particular reason, the costs of follow-up return being borne by him (unless we're mistaken). The product must be returned under the same conditions as for the follow-up shipment. It is then refunded the price of the product in the month of receipt of it by the company Doudoutheque - Co. 

Unless I'm mistaken, Doudoutheque - Co The shipping costs gone and returns will remain at the buyer's expense in the event of a change of heart. However, products returned incomplete, damaged or soiled are not taken back. In case of payment by PayPal, PayPal does not reimburse the costs related to the sale so they will not be reimbursed by us. Therefore they will remain at the buyer's expense.

 VWe must return the ordered product within 14 days of sending. It is obligatory to send us a cancellation request by email, via your customer espcae or by follow-up mail, before the product is returned, if not. Doudoutheque - Co reserves the right not to refuse removal. 

Here is a template for requesting cancellation of purchase. 

 

 

Sender 

Name Name Name 
No. Street 
CP City 

                                                  Recipient 

                                                  Name Prenon

                                             No. Street

                                              CP City

 

 

Subject: Cancelling my order 

By this I request the cancellation of my order (specify the product) that I received on (date) as a result of the order I had placed remotely (specify by internet or mail) 

In accordance with the legal provisions - Art. L121-21 and the following Consumer Code  I beg you to refund me the sum of xxx, the total amount of this order. 

(politeness) 

Doudoutheque - Co