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Deliveries and returns

 

 

We promise a post your parcel within a maximum of 3 working days after receipt of the payment (except in case of problems on the availability of an article); cheques and bank transfers therefore wait until the money is in our bank account.

The products are shipped according to your chosen delivery method: by post (colissimo, letter with follow-up), Mondial Relay, in chronopost or international shipment (small package followed or colissimo) but always in follow-up

 

For items with shipping costs offered, the parcel will be sent only in global relay, the buyer will be able to choose a place of delivery. 

 

Returns are accepted within 7 days from the date of receipt by the buyer (date postmarked), we leave a delay of 5 additional business days for receipt of the return that must be made under the same conditions that it is in follow-up.

The return charges are charged to the buyer unless error on our part.  

 

Doudoutheque & Co is in no way responsible in case of loss or deterioration of the parcel by the carriers; in this case no refund will be given, but Doudoutheque & Co is committed to making representations to the carrier for the delivery costs.

 

CONDITIONS PACKING

Doudoutheque & Co favours packaging recycled or that have already been used. Cartons, bubble wrap, paper newspapers, envelope... virtually all come from the recovery.  

 

Delivery rates: 

FREE delivery in global relay RELAY for FRANCE and Belgium to 38 EUROS of purchases (excluding shipping costs)

By Mondial Relay (insurance included in case of loss)

  • France: 4.50 euros at 7.90 euros
  • Belgium and Luxembourg : 4.50 euros at 7.90 euros
  • Italy, Portugal and Austria : of 11.20 euros to 15.60 euros
  • Spain : to 8.40 euros at 14.60 euros
  • Germany: of 9.50 euros at 14.60 euros
  • United Kingdom: of 10.20 euros at 14.60 euros

By La Poste (insurance not included in case of loss)

  • France: of 2.30 euros at 11.50 euros with follow-up
  • Europe (Belgium, Luxembourg, Italy, Portugal, United Kingdom, Germany, Spain, Austria, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Netherlands, Poland, Bulgaria, Romania, Slovakia, Sweden and Switzerland):   5.70 euros to 21.20 euros with follow-up
  • World (Japan, USA, Australia, Canada, China, Hong Kong): from 6.30 euros to 46.20 euros with follow-up

Chronopost Chrono13 (next day delivery before 13 h after start of the package) for the France : 29 euros to 40 euros.